FAQs
How do I place an order?
You can place an order through our website by selecting the desired hampers and following the checkout process. Alternatively, you can email hello@elitehampers.co.uk with your order and our team will help you. Please provide your name, telephone and business name in your email. You can also submit your enquiry via our enquiry form at the bottom of our CORPORATE HAMPERS page.
Can I view my orders?
For orders placed via our website you can login to your account. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details. If your order was placed via email or phone, please contact us and we will be happy to help with your enquiry.
What information is needed to place an order?
Full name and address of all recipients (including business name if this applies).
Phone number or email address of recipients (for our couriers).
Quantity of each hamper required.
Gift message for each recipient.
Proposed delivery date.
Your details including full business name and address, business contact name and telephone.
Can I send my order via email?
Yes! The majority of our customers send their orders via email. We suggest sending an Excel spreadsheet with the following details for each recipient:
Full name and address of all recipients (including business name if this applies).
Phone number or email address of recipients (for our couriers).
Name of pre-made hamper required.
Gift message for each recipient.
Proposed delivery date.
Your details including full business name and address, business contact name and telephone.
If you would like us to create bespoke hampers, we still require the above details, but we will discuss the contents of your hampers via phone and email.
Can we send multiple hampers to different addresses online?
Yes. Once you have placed more than one item in your basket online, you will get an option to click an orange tab at the top of the checkout page. This allows you to set recipient addresses. Once these are set and saved, you can assign each address to each hamper. We do advise you to create an account with us so that these details can be saved for easy retrieval if necessary.
Can I re-set my password?
Yes. If you press ‘Account’ at the top of our website, it will take you to a page where you can click ‘lost your password’. You will be asked to enter the email address you registered with us. You will then be sent an email to this address and can follow the instructions enclosed to reset your password.
Do I need to register an account to order on your website?
No, but we do advise creating an account with us online so that your details including recipient addresses and recent orders can be saved.
How do you confirm an order?
We confirm all orders via email. Please check your junk/spam email folder if you have not received a confirmation. You can always CONTACT US so that we can help you.
Can I include a personalised gift message with my gift hamper?
Yes. This service is free, and you can add a message at checkout for each hamper. There is a 200 character limit per message. We print this message on a gift card and inset it into your hamper.
How can I use a discount code?
If you click on MY CART at the top of our website, you can view your basket here and add any promotional code you may have.
I’ve received an Elite Hampers gift hamper; how do I know who it was sent by?
There will be a personalised gift message card from the sender (if they opted to include one) inside your hamper.
Do you offer bespoke hampers?
Yes, we love providing bespoke hampers. Please see our CORPORATE HAMPERS for more details.
Where can I find allergy information for the contents in your hampers?
We provide allergy information on each product page on our website. In circumstances where an item is not available, we substitute it for a product of the same/higher quality and value. We advise that you read the full labels and allergen content on each product clearly labelled before you consume any product. If you have any concerns or need further information, please CONTACT US prior to placing your order.
Can I pre-order multiple hampers for Christmas?
Yes, we encourage ordering early for Christmas so that we ensure we meet all your requests. We start taking Christmas orders as early as March, and Christmas hampers are sent out from November onwards. To make sure we can fulfil your order we ask you to place your order by the 1st September each year.
What are my delivery options?
Our usual delivery method is Royal Mail Signed-For or Tracked service.
How much does delivery cost?
£6.95 per hamper. We do offer discounts on delivery for bulk orders being sent to a single address. Please CONTACT US to discuss this further.
Do you deliver internationally?
We do not deliver outside the UK or to PO Boxes, BFPO addresses, DX addresses and alike. Please see our DELIVERY page for further details.
Can I schedule a delivery for a specific date?
Yes. Your selected date is not guaranteed but we will try our best to deliver your order on your chosen date.
How can I place a large corporate order?
We fulfil large orders all year round for employee incentives and birthdays, client thank you gifts, corporate events and Christmas. Please contact our team via email hello@elitehampers.co.uk or alternatively fill out our corporate enquiry form at the bottom of our CORPORATE HAMPERS page.
Can I set up an employee discount scheme?
Yes, we can offer an employee incentive scheme bespoke to your company. We can offer a percentage discount to your staff for placing an order with us. Please CONTACT US to discuss this scheme further. We offer this service at no charge and applies when adding 50+ employees. Do CONTACT US if your needs are different as we always try to accommodate special requests.
How can I get a copy of my invoice?
Please CONTACT US and we will be happy to send you a copy invoice for your order.
What is the lead time for corporate orders?
The lead time for corporate orders varies depending on the size and complexity of the order. Typically, once your order is confirmed and full payment is received, we require at least two weeks’ notice. Lead time for Christmas orders is longer and to make sure we can fulfil your order; we ask you secure your order by the 1st September each year.
Is there a minimum order quantity for corporate hampers?
Generally, we try and accommodate smaller corporate orders, where pre-made hampers are selected. For bespoke corporate orders our minimum order quantity is 50 hampers. Do CONTACT US if your needs are different as we always try to accommodate special requests.
Do you offer discounts for bulk orders?
Yes. Please CONTACT US to discuss discounts for large volume orders.
Can I customise the contents of the hampers for corporate gifts?
Yes. Please see our CORPORATE HAMPERS for more details.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers via invoice for corporate orders.
What additional information is needed to deliver to business/work addresses, hospitals etc?
Please provide the department and full name and position of the recipient.
What happens if no one is available to receive the delivery?
If the recipient is not available to take delivery, our courier will leave them a note confirming that it has been left either with a neighbour or a safe place or it will be available for collection from a local depot. Full details are available via our TERMS & CONDITIONS.
How do I contact customer service?
Please email your enquiry to hello@elitehampers.co.uk or you can visit our CONTACT US page.
Why do some items in my hamper look different to the ones on your website?
In circumstances where an item is out of stock, we substitute it for a product of the same/higher quality and value. Also, our suppliers may change their packaging from the time our website photographs were taken.
Can I amend or cancel my order?
If you wish to make a change, please CONTACT US as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the hamper(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order. Please see out TERMS & CONDITIONS for further details.
Can I return a hamper?
Under certain circumstances we can accept returns. Please see our TERMS & CONDITIONS for full details.
