FAQs

You can place an order through our website by selecting the desired hampers and following the checkout process. Alternatively, you can email hello@elitehampers.co.uk with your order and our team will help you. Please provide your name, telephone and business name in your email. You can also submit your enquiry via our enquiry form at the bottom of our CORPORATE HAMPERS page.

For orders placed via our website you can login to your account. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details. If your order was placed via email or phone, please contact us and we will be happy to help with your enquiry.

Full name and address of all recipients (including business name if this applies).

Phone number or email address of recipients (for our couriers).

Quantity of each hamper required.

Gift message for each recipient.

Proposed delivery date.

Your details including full business name and address, business contact name and telephone.

Yes! The majority of our customers send their orders via email. We suggest sending an Excel spreadsheet with the following details for each recipient:

Full name and address of all recipients (including business name if this applies).

Phone number or email address of recipients (for our couriers).

Name of pre-made hamper required.

Gift message for each recipient.

Proposed delivery date.

Your details including full business name and address, business contact name and telephone.

If you would like us to create bespoke hampers, we still require the above details, but we will discuss the contents of your hampers via phone and email.

Yes. Once you have placed more than one item in your basket online, you will get an option to click an orange tab at the top of the checkout page. This allows you to set recipient addresses. Once these are set and saved, you can assign each address to each hamper. We do advise you to create an account with us so that these details can be saved for easy retrieval if necessary.

Yes. If you press ‘Account’ at the top of our website, it will take you to a page where you can click ‘lost your password’. You will be asked to enter the email address you registered with us. You will then be sent an email to this address and can follow the instructions enclosed to reset your password.

No, but we do advise creating an account with us online so that your details including recipient addresses and recent orders can be saved.

We confirm all orders via email. Please check your junk/spam email folder if you have not received a confirmation. You can always CONTACT US so that we can help you.

Yes. This service is free, and you can add a message at checkout for each hamper. There is a 200 character limit per message. We print this message on a gift card and inset it into your hamper.

If you click on MY CART at the top of our website, you can view your basket here and add any promotional code you may have.

Yes, you can purchase gift vouchers via our website and we are also a proud partner of Lifestyle Gift Cards, the UK’s fastest-growing multi-store gift card.

There will be a personalised gift message card from the sender (if they opted to include one) inside your hamper.

Yes, we love providing bespoke hampers. Please see our CORPORATE HAMPERS for more details.

You can see allergens listed on each product page in bold. However, sometimes we send like-for-like items depending on stock and supplier availability. All products in the hampers will be in their original packaging with ingredients and allergens shown and we recommend if you have any concerns regarding allergies – read all packeging before opening contents and do CONTACT US for further information if needed. 

Yes, we encourage ordering early for Christmas so that we ensure we meet all your requests. We start taking Christmas orders as early as March, and Christmas hampers are sent out from November onwards. To make sure we can fulfil your order we ask you to place your order by the 1^st September each year.

We normally use Royal Mail Signed-For or Tracked service. 

£7.99 per hamper. We do offer discounts on delivery for bulk orders being sent to a single address. Please CONTACT US to discuss this further.

We do not deliver outside the UK or to PO Boxes, BFPO addresses, DX addresses and alike. Please see our DELIVERY page for further details.

Yes. Your selected date is not guaranteed but we will try our best to deliver your order on your chosen date.

We fulfil large orders all year round for employee incentives and birthdays, client thank you gifts, corporate events and Christmas. Please contact our team via email hello@elitehampers.co.uk or alternatively fill out our corporate enquiry form at the bottom of our CORPORATE HAMPERS page.

Yes, we do offer employee reward schemes bespoke to your company. You can learn more about our reward schemes HERE and please CONTACT US so we can design a bespoke reward scheme for you. 

Please CONTACT US and we will be happy to send you a copy invoice for your order.

The lead time for corporate orders varies depending on the size and complexity of the order. Typically, once your order is confirmed and full payment is received, we require at least two weeks’ notice. Lead time for Christmas orders is longer and to make sure we can fulfil your order; we ask you secure your order by the 1^st September each year.

Generally, we try and accommodate smaller corporate orders, where pre-made hampers are selected. For bespoke corporate orders our minimum order quantity is 25 hampers. Do CONTACT US if your needs are different as we always try to accommodate special requests.

Yes. Please CONTACT US to discuss discounts for large volume orders.

Yes. Please see our CORPORATE HAMPERS for more details.

We accept all major credit and debit cards, PayPal, and bank transfers via invoice for corporate orders.

Please provide the department and full name and position of the recipient. Please also check that food/drink items can be received by the hospital department as you hamper could be rejected by some.

If the recipient is not available to take delivery, our courier will leave them a note confirming that it has been left either with a neighbour or a safe place or it will be available for collection from a local depot. Full details are available via our TERMS & CONDITIONS.

Please email your enquiry to hello@elitehampers.co.uk.

In circumstances where an item is out of stock, don’t worry! We substitute it for a product of the same/higher quality and value. Your hamper will still have the high-quality products we provide throughout our range. Also, our suppliers may change their packaging from the time our website photographs were taken.

If you wish to make a change, please CONTACT US as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the hamper(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order. Please see out TERMS & CONDITIONS for further details.